Terms of Service

Ezren is currently offered on an early-access / prototype basis and may change, break, or lose data. Unless you have a signed Business Associate Agreement (BAA) with us, you must not enter real protected health information (PHI) and should use test data only. The Service is provided for use by licensed professionals, “as is,” without any guarantee of availability.

You must be at least 18 years old and, to store client records, a licensed or supervised mental-health professional (or acting on behalf of one). You are responsible for the accuracy of your registration information, for keeping your credentials secure, for enabling appropriate access controls for your team, and for all activity under your account.

As between you and Ezren, you own the data you enter, and you are the covered entity / data controller for your clients’ information. You are responsible for:

• Obtaining any consents and providing any notices your clients are entitled to before recording their information, using transcription, telehealth, or AI features, or sharing data through the client portal.
• Complying with all laws and professional and ethical obligations that apply to you.
• The clinical accuracy and appropriateness of everything you record or send.
• Entering a BAA with us before using the Service with real PHI, and configuring your account (roles, MFA) appropriately.

You grant Ezren the limited right to host, process, and transmit your data solely to provide and support the Service, including through the subprocessors listed in our Privacy Policy.

You agree not to:

• Use the Service unlawfully or to violate anyone’s privacy or rights.
• Upload data you have no right to upload, or malware or harmful code.
• Attempt to breach security, access other practices’ data, reverse-engineer, scrape, or overload the Service.
• Resell or provide the Service to third parties except as expressly permitted.

The Service integrates third-party providers (for example, payments, transcription, email, telehealth, and AI). Your use of those features may also be subject to the providers’ terms. The providers that receive data are listed in our Privacy Policy. We are not responsible for third-party services’ own acts or outages.

Ezren offers AI-assisted features such as drafting progress notes and explaining insurance benefits. AI output is a draft aid and may be inaccurate or incomplete. It is not medical, legal, billing, or professional advice. You are solely responsible for reviewing, editing, and approving any AI-generated content before relying on or retaining it, and for exercising your own professional judgment.

Paid plans and any free trial are described at our pricing page. Subscriptions renew automatically until cancelled; you can change or cancel your plan from your settings. Fees are charged through our payment processor and, unless required by law, are non-refundable. If you use the Service to collect payments from your own clients, you are responsible for those transactions and for complying with applicable payment and tax rules.

Ezren, including its software, design, and content, is owned by us and our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep all rights in your own data.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data will never be lost. You are responsible for maintaining your own backups where your obligations require it.

To the fullest extent permitted by law, Ezren will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim (or, if you are on a free tier, USD 100).

You agree to indemnify and hold Ezren harmless from claims, damages, and expenses arising out of your data, your use of the Service, or your breach of these Terms or of any law or professional duty — including any claim by a client relating to data you recorded or shared.

You may stop using and cancel the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that risks harm. On termination, your right to use the Service ends; you may export your data for a reasonable period afterward, subject to our Privacy Policy.

We may update these Terms as the Service evolves. When we make material changes we will update the “last updated” date and, where appropriate, notify you. Continued use after a change means you accept the updated Terms.

These Terms are governed by the laws of the United States and the state in which Ezren is established, without regard to conflict-of-laws rules. Disputes will be resolved in the courts located there, unless applicable law requires otherwise.

Questions about these Terms? Email legal@ezrenhealth.com.